FREQUENT ASK QUESTIONS

CONFIDENTIALITY

Is your project confidential? We work in collaboration with leading industry confidential projects thanks to a high careful about industrial property of our customers. We have a strong confidential culture and a quality processess in terms of cibersecurity and sensitive information management.

Additionally, we know that sometimes it is necessary to go a step forward in terms of confidentiality. In this case, during form process we offer to our customers the possibility of selecting a NDA (Non Dosclosure Agreement). Select the NDA during the second step of the form process and we will get back to you with our NDA form signed by our side.

PAYMENT METHOD

We need your billing information before sending the form to generate a proforma invoice. In a few hours after sending the technical form, we will send you an e-mail with the proforma invoice with all necessary information for the payment.

 

Payment must be performed by wire transfer to the indicated account number in the proforma invoice.

Once the payment is done, our team of experts will send you all relevant information to help you in your project.

Finally, we will send you a commercial invoice.

THE ANSWER DOES NOT CLARIFY ALL MY CONCERNS

Either if you choose the Fast Support Plan or Meeting Request Plan and our response does not solve all your concerns, our backoffice team of experts will give you support in these unclarified aspects until the technical query is fully answered with no additional charges.

I FORGOT MY CUSTOMER VOUCHER

If you have forgotten your customer Voucher please, check your last proposal to recover the code.

 

Don't you have acces to the proposal? Contact us to recover the voucher code!

Thank you for the trust placed in Anzen Engineering